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Roadside Assistance Programme
Roadside Assistance: State-of-the-art services for
the deserving customer
The Mercedes-Benz Roadside Assistance Programme is the best in the auto Industry
in India. From 2010 onwards, all new customers will be covered under a unique programme
for a period of 3 years from the date of purchase of the car.
Old customers can also avail the benefits of the programme by buying the same from
the nearest authorized dealer.
The primary goal is to ensure that even if the vehicle is immobilized, whether at
home or while traveling, any inconvenience to the customer & his family is minimized.
The assistance services will be supplied 24x7 throughout the year, including on
public holidays.
In the event of a breakdown or road traffic accident anywhere in India, customers
can simply call Mercedes-Benz Roadside Assistance on a toll free number (1800-102-9222).
Various events like mechanical or electrical breakdown, driver error, and road traffic
accident where the vehicle is immobilized are covered.
You can count on these services*:
- Vehicle towing.
- Taxi service
- Replacement vehicle
- Mobility benefit like air travel & hotel accommodation
- Medical co-ordination
The benefits included in the programme are currently, not being offered by any other
automobile manufacturer in India.
As in the past, Mercedes-Benz network will continue to offer assistance around the
clock in response to emergencies and breakdowns in addition to the Roadside Assistance
Programme.
* Please contact us to understand the programme benefits, its coverage & depth
in detail
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